Newton, NC – To help ensure residents can remain in their homes and slow the spread of the coronavirus, the City of Newton will not disconnect residential utility or sanitation service or assess late fees through May 31, 2020.

Please keep in mind that customers will be responsible for paying for all usage and, if possible, should continue to pay on their accounts to avoid accumulating large balances. The City will set up a repayment program that will allow customers to pay off any accumulated charges over at least six months.

Payment methods include by mail, through our online portal at, by calling 888-272-9829, or through the drop box located outside City Hall.

Staff are available by phone at 828-695-4300 to assist customers who wish to establish service, disconnect service, or are in need of any other assistance. If you have any concerns about your City services, please let us know. If you have a question and you don’t know who to ask, call us. We are here to support you.

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